Privacy

What we collect

Only what you choose to send us. When you use a form on this site (a message, a sourcing request, an offer, or the collectors’ circle sign-up) we receive what you typed: your name, your email address or WhatsApp number, and your message, offer or budget.

What we do with it

• We use it to reply to you and to arrange a sale if you want one.
• If you joined the collectors’ circle, we use your email address to send you news about new opals. Reply to any of those emails to stop them.
• We do not sell your details, and we do not share them with anyone for advertising.

Where it goes

Form submissions are sent to our email inbox, which is provided by Google. They are not kept in a database on this website. If you message us on WhatsApp, that conversation is handled by WhatsApp under its own privacy policy.

Cookies and tracking

This site does not use advertising or analytics cookies. Your browser remembers whether you chose the light or dark theme, and nothing else.

Other services this site uses

• The company that hosts this website keeps ordinary server logs, such as your IP address and the pages requested.
• Photos and videos of our stones load from the media service we use to catalog them, which sees your IP address when it sends them.

Your choices

Write to sourcing@mercygems.com to ask what we hold about you, to correct it, or to have it deleted.

Last updated November 2026.